Since incorporating in 2005, BPM has strived to become a leaner, fitter and better-equipped organisation, and today it has achieved its first accreditation for ISO 9001:2008, an internationally recognised and respected business standard for quality management.
Developed by the International Standard Organisation (ISO), the ISO 9001:2008 standard has become the most widely used quality management system standard worldwide. Based on eight universal quality management principles, it provides a set of strategic tools and guidelines for effective control and continual improvement, benefiting the business’s customers by improving service, reducing inefficiencies and boosting productivity.
Today, by certifying our organisation to ISO 9001:2008, we offer our customers proof of our commitment to these eight quality management principles (QMPs)-
1. Customer focus: Customer focus is foremost for BPM; we have linked our objective of ‘Maintained for Future’ to customer needs and expectations. We recognise both direct and indirect customers as those who can receive value from our work. We plan, design, develop, produce, deliver, and support goods and services to meet customer current and future needs and expectations. We regularly measure and monitor customer satisfaction and always try to exceed their expectations.
2. Leadership: Our company leadership and higher management establish unity of purpose and direction by communicating the organisation’s mission, vision, strategy, policies, and processes throughout the organisation. While encouraging an organisation-wide commitment to quality, our leadership is committed to establishing a culture of trust and integrity.
3. People involvement: BPM has created a pool of able, empowered, and engaged people at all levels throughout the organisation. To facilitate people’s engagement in achieving the organisation’s quality objective, BPM emphasizes employee recognition, empowerment, and enhancement of competence.
4. Process approach: To achieve a consistent and predictable result, we understand and manage the different activities as interrelated processes that work as one coherent system. BPM is truly committed to reducing, recycling, and eliminating waste, optimal use of resources, and continuous process improvement.
5. Systematic approach to management: In our commitment to providing high quality, we identify, understand, and manage all interrelated processes as a clear system. This, in turn, contributes to our effectiveness and efficiency and helps to streamline our business.
6. Continual improvement: BPM has an ongoing focus on improvement to maintain current performance levels, react to changes in internal and external factors, and create new business opportunities. We regularly track, review, and audit the planning, implementation, completion, and results of improvement projects.
7. Factual approach to decision-making: To tackle subjectivity, complexity, and uncertainty of decision-making, BPM relies on a logical approach based on analysing and evaluating data and information. Our ‘Service Manager’ (CRM) system is well-equipped with advanced tools to leverage the benefits of data analysis.
8. Relationship Management: The supply chain is at the core of our business, and we recognise the importance of relationships with all interested parties for sustained success. While valuing stakeholder independence, BPM believes in establishing collaborative development and improvement activities with suppliers, partners, and all other interested parties.
