Highlights
- 21/4/2017
- 30/05/2022
- £960k per annum
Client’s Requirements:
Curo is one of the largest landlords in the South West and is a not-for-profit housing and support organisation based in Bath, providing affordable homes and high-quality care and support services across the West of England. They manage over 13,000 homes and are active house builders, with hundreds of new homes built each year. Due to their position in Bath, their property stock includes Grade I Listed Buildings.
The scope of the contract includes responsive repairs, refurbishment, electrical, plumbing, roofing, kitchen and bathroom repairs and upgrades, drainage, window and door repairs and replacements, flooring, disabled adaptations including wet rooms, fencing & gates, excavations & earthwork, demolition, concrete work, brickwork & blockwork, plasterwork & finishes, painting & decorating, street lighting and more.
What We Provided:
We were able to secure the contract through a competitive tendering procedure on the basis of our total value offered (quality, price & social value).
We provide a dedicated workforce with clearly identified workwear and vans bearing the logos of both Curo and BPM, with our staff being clearly identifiable as working on this contract and being smartly presented. The workforce consists of fully qualified & experienced operatives spanning the range of trades required, each delivering a high level of workmanship and using quality materials to reduce the need for repeat visits, recalls and to maximise our ‘first time fix’ rate.
The contract is managed by a dedicated contract manager with a responsibility to control the successful operation of the contract, mitigate & eliminate risks, solve problems and ensure all our site supervisors are given the necessary staff and material resources to meet the work specification.
We provide an effective and responsive out-of-hours emergency callout service available at all times to safeguard the wellbeing and health and safety of Curo’s tenants, other occupiers, adjacent residents and the general public, as well as the structural stability and integrity of Curo’s properties.
We operate policies and procedures that minimise inconvenience to and are sensitive to the needs of Curo’s tenants and other occupiers and include practical and pragmatic arrangements for security and the protection of the tenant’s belongings. Our approach involves treating each of the tenants as individuals, recognising their concerns, respecting equality and diversity obligations and giving particular care to tenants who are elderly, inform, have a disability or are vulnerable. We obtain feedback from tenants and use this information to achieve continuous improvement and maximise customer satisfaction.
Curo have the ability to be able to offer firm appointments at the time the tenant reports the repair request, without the need for BPM to have to re-arrange or make other appointments to suit work planning or resource availability.